TCIA recognizes Hoppe Tree Service for its initiatives in safety, especially during the COVID pandemic. Hoppe Tree Service re-tooled their safety program to accommodate distance-learning protocol while still providing weekly standardized safety information. Weekly training sheets provide an outline used by each of Hoppe’s three branches so there is consistency in the feel of the meeting regardless of dispatch location. The format is most important to the company culture, emphasizing learning from feedback and mistakes, while never shaming.
Client surveys, whether good or bad, are shared with everyone with the idea that anything short of excellence provides an opportunity to discuss and learn how to do better. An announcement section keeps all members in the company tuned in to company and personal achievements. This can include anniversaries, personal achievement, upcoming volunteer opportunities or big life changes for employees, such as buying a new house or getting married, etc. Together the staff grow closer as a community when they can share personal and company happenings.
Near misses are essential and an open time to bring forward any task that did not go according to plan. No blame or shame is given, only sharing and thanking for the share as they all learn from others potential opportunities.
The meeting content itself has been given a digital voice, as videos are distributed to each branch. They are informative, educational, fun and, at times, funny. Each week is something new and covers a breadth of topics. Because it is a video link, should anyone not be able to watch it at the time of the weekly meetings, they can always watch it again on their own or review it for practice later. Below is an example of the content Hoppe created and shared via their YouTube channel this year:
Advanced chain-saw breakdown
Advanced cutting techniques
Daily saw maintenance
Install work positioning lines from the ground
Omme-lift emergency procedures
Site and tree inspection
Tie-in point and loads
Using the Sena communications system
What to do in an accident
Many of these topics follow the required guidelines for competencies in job books sponsored by Hoppe and the Wisconsin State Arborist Apprenticeship program. It is only because of Hoppe’s innovation and investment in continuing education that any member of the Hoppe team has access to world-class safety content in a safe weekly meeting space and beyond.